Overview

This table contains all survey responses from Zendesk, a customer service software platform that we use to manage support tickets and customer interactions.

Key Concepts

Survey Responses

A survey response represents feedback provided by a customer after a support interaction. Each response is linked to a specific ticket and contains: - A unique survey response ID - The associated ticket ID - The customer (requester) and support agent (assignee) IDs - A satisfaction score - Timestamps for creation and updates

Table description

name	data_type	description
survey_response_id		The unique identifier for each Zendesk survey response.
survey_response_created_at		The timestamp when the Zendesk survey response was created.
ticket_id		The unique identifier for each Zendesk ticket.
ticket_requester_id		The unique identifier for the requester of the Zendesk ticket.
ticket_assignee_id		The unique identifier for the assignee of the Zendesk ticket.
survey_response_score		The score of the Zendesk survey response.
survey_response_updated_at		The timestamp when the Zendesk survey response was last updated.
survey_response_created_date		The date when the Zendesk survey response was created.