Overview

This table provides a daily summary of Zendesk macro usage, displaying the total number of times each macro was used within a 24-hour period.

In addition to usage counts, the table includes key macro details such as title, description, last update, and total usage.

It serves for tracking macro performance over time and identifying the most frequently used macros.

Macros

Macros are predefined response templates and automated actions in Zendesk that help standardize and streamline support operations.

Table description

name	data_type	description
zendesk_macro_usage_date		The date of macro usage, derived by subtracting one day from the export date.
zendesk_macro_id		The unique identifier for each Zendesk macro.
zendesk_macro_title		The title of the Zendesk macro.
total_zendesk_macro_usage		The total usage count of the Zendesk macro over a 24-hour period.